Privacy Policy

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or inquiry submissions
• Subscribe to our newsletters or marketing communications
• Engage with our services or request consultations
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, job title, and any other details you choose to share with us.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on pages, and navigation patterns
• Referring website and search terms used to find us
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Legal Basis for Processing

We process your personal information based on consent, contractual necessity, legitimate business interests, and legal obligations. We will always process your data lawfully, fairly, and transparently in accordance with POPIA and GDPR principles.

Service Delivery and Communication

We use your information to respond to your inquiries, provide requested services, send confirmations and updates, and maintain communication about your projects or consultations.

Website Improvement and Analytics

We analyze website usage data to understand visitor behavior, improve our content and services, optimize user experience, and identify technical issues or opportunities for enhancement.

Marketing and Communications

With your consent, we may send you newsletters, marketing materials, industry insights, and promotional offers. You can opt out of marketing communications at any time using the unsubscribe link in our emails.

Legal and Security Purposes

We process data to comply with legal obligations, protect against fraud and security threats, enforce our terms and conditions, and defend our legal rights when necessary.

Service Providers

We work with trusted third-party service providers who assist us with website hosting, email delivery, analytics (such as Google Analytics), customer relationship management, and payment processing. These providers are contractually obligated to protect your data and use it only for specified purposes.

Analytics and Advertising Partners

We use analytics services to understand website traffic and user behavior. We may also work with advertising partners for remarketing purposes. You can control these through your cookie preferences.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Security Measures

• Secure data encryption during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls limiting data access to authorized personnel only
• Secure backup systems and disaster recovery procedures
• Employee training on data protection and privacy best practices

Data Breach Procedures

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities within 72 hours as required by law. We will provide details about the breach and the measures taken to address it.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Right to Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used format.

Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.

Right to Erasure

You can request that we delete your personal information, subject to certain legal exceptions such as compliance with legal obligations or the establishment of legal claims.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You can object to the processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.

Right to Restrict Processing

You may request that we limit the processing of your personal information under certain circumstances, such as when contesting the accuracy of the data.

Right to Withdraw Consent

Where we rely on your consent to process your data, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.